CASE STUDY

INCREASING WORK CAPACITY THROUGH TECHNOLOGY 

In 2016, Paul launched himself into the restoration industry by establishing the Restoration 1 of North Fort Worth
franchise location in Texas. At the time, he was a one-man shop, wearing hats for everything from sales and marketing,
administrative tasks and accounting, as well as the hands-on management of daily production efforts. After two years of
building the small business, he found their job cycle time and time to payment were too long with paper-driven workflows.
 
“Our paper processes certainly challenged us and resulted in business limitations,” says Paul. “We had several office
whiteboards that were constantly filled with critical job information. Aside from these details not being protected from
loss, the information was not readily available to our team in the field and was the source of some operational frustration
- especially as we grew in the number of employees and trucks. Managing daily projects this way was extremely
cumbersome, as we never had a good idea of where jobs stood in progress and there were a lot of dropped balls.”
 

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